Privacy Policy

Tarragon Homewares LLC - the owner of brandname Earth Pulse (referred to as "Earth Pulse", “we”, “our” and “us”) recognises that the privacy of your personal information is important to you. Unless you directly give us consent to do otherwise, we will only collect and use your personal information as set out below.

This Privacy Policy outlines how Earth Pulse will handle and manage personal information we collect about you.  We collect personal information online through www.earthpulse.us (our website) when you browse the website or use it to make a transaction.  By providing your personal information to us and by using our website and our mobile site, you consent to the collection of your personal information by Earth Pulse and its use and disclosure in accordance with this Privacy Policy.

 

WHAT INFORMATION DO WE COLLECT?

We may collect certain types of personal information from you. Personal information is any information that can be used to identify you and may include details such as name, address, telephone numbers (including your mobile phone number) and email address.  We also collect transaction details relating to your purchases from us and any preferences you select as well as other personal information you disclose to us in communications between us and you.

 

WHY DO WE COLLECT PERSONAL INFORMATION?

Generally, we collect personal information about customers to provide a range of products and services, to meet our obligations to you and to enable us to conduct and grow our business.  We also collect personal information so you can communicate with Earth Pulse by e-mail, telephone or in writing.

If you do not to supply requested personal information, we may be delayed or prevented from finalising your purchase or satisfying your request or enquiry.

 

HOW DO WE COLLECT AND HOLD YOUR PERSONAL INFORMATION?

We may collect personal information in a number of ways including:

  • when you contact us with an enquiry;

  • through our website or our mobile site when you:

  • place an online order with us

  • rate and review an Earth Pulse product

  • otherwise access and/or use our website or our mobile site; and

  • through any social media platform upon which you engage with us.

Generally, personal information is collected directly from you at the time you make a purchase through our website or mobile site or when you have other dealings with us.  In some limited instances we may collect personal information about you from someone else.  For example, someone may give us your name and address if they have purchased an Earth Pulse gift for you and wish for us to deliver the gift to you.  If you provide us with personal information of another individual you agree to take reasonable steps to ensure that the individual is made aware of the matters set out in this Privacy Policy.  

 

HOW DO WE USE YOUR PERSONAL INFORMATION?

We collect your personal information to keep you up to date with any important changes to our website including our products and services, to notify you of special events, promotions and offers that may be of interest to you, to send you our newsletter, to respond to your queries and to help Earth Pulse manage and enhance its products and services. We also collect your personal information to allow us to manage and fulfil any orders you place with us including delivering any gifts purchased by you.

 

SHARING INFORMATION WITH THIRD PARTIES

Earth Pulse does not sell or trade your personal information gathered online with third parties for their marketing purposes without your consent.

Earth Pulse may however disclose your personal information to:

  • service providers or persons who perform functions on our behalf, for example, mailing services,  distribution services, IT services, data analysis, research, advertising or consultancy services;

  • law enforcement agencies in relation to a suspected breach of any law;

  • our professional advisers;

  • regulatory authorities;

  • anyone else to whom you authorise us to disclose it.​

 

CROSS-BORDER DISCLOSURE OF PERSONAL INFORMATION

Some of Earth Pulse's third party contractors and service providers may perform certain services overseas and as a result your personal information may be disclosed to a recipient in a foreign country.  For example, we may use a server hosted overseas to store data including your personal information or send emails to Earth Pulse customers.  

 

HOW CAN I REVIEW MY CHOICES ABOUT RECEIVING PROMOTIONAL COMMUNICATION?

At Earth Pulse we want to communicate with you only if you want to hear from us.  If you prefer not to receive promotional information from us or if you do not want your information used to enhance your shopping experience, please let us know by clicking on the unsubscribe link at the bottom of any of our communications.

 

HOW LONG WILL YOU KEEP MY PERSONAL INFORMATION FOR?

Any information that we no longer require is destroyed securely.  An exception to this may be retention of the information for data analysis. However, if this occurs, the information will be retained in a form that does not allow you to be identified from that information.

 

HOW SECURE IS YOUR PERSONAL INFORMATION?

We take all reasonable steps to maintain the security and integrity of your personal information and to protect your personal information from misuse, interference and loss and unauthorised access, modification or disclosure.

 

LINKS TO OTHER WEBSITES

Our website or mobile site contains links to third party websites. Earth Pulse is not responsible for the content or material contained in, or obtained through, any third party website or for the privacy practices of the third party website.  We suggest that you review the privacy policy of each website or mobile site that you visit.

 

HOW CAN I CONTACT EARTH PULSE?

If you have any questions or complaints about how we handle your personal information, you can contact us via email at support@earthpulse.us. We always endeavour to reply to emails within one working day, however this is not always possible. At a minimum, any complaints notified to us will be considered within 14 days and responded to.  We will always endeavour to resolve any complaint to your satisfaction.

 

CHANGES TO THIS PRIVACY POLICY   

This is our current Privacy Policy outlining our personal information management practices. This Privacy Policy replaces any other privacy policy published by us to date. We may vary this policy at any time. If any changes to these policies occur, we will notify our customers by updating this section of our website.